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AI as a Creative Partner, Not a Replacement

By: Greg Kihlstrom

Artificial intelligence in marketing is evolving from a back-end efficiency booster to a front-line creative partner. Early applications of AI centered on automation and data crunching, but leading consumer brands are now leveraging AI to augment human creativity – not replace it. Forward-thinking marketing teams recognize that the best outcomes arise when AI handles the heavy lifting of data and repetitive tasks, empowering humans to focus on high-level creative and strategic work. As Matthew Pantoja, Chief Brand Officer at Alpha Industries, observes: “AI’s real advantage will come from elevating human creativity, not replacing it”​. This article explores how brands are using AI to amplify human ingenuity, shares research on AI’s creative impact, and outlines best practices and actionable steps for marketing leaders to embed AI in ways that unleash greater creativity.


Augmenting Human Creativity with AI

Brands at the forefront are positioning AI as a creative collaborator alongside their teams. Instead of viewing AI as a threat, they see it as a means to supercharge the creative process. Google’s Jim Lecinski notes that we must “forget the fearmongering headlines. AI isn’t here to replace marketers; it’s here to empower and enhance what you do”​. In practice, this means using AI tools as idea generators, design assistants, and personalization engines that work in tandem with human creatives. 

For example, Coca-Cola’s marketing group embraces a framework of “Automate, Augment, Analyze” to integrate AI across operations​​. Samir Bhutada, Coca-Cola’s VP of Digital Transformation, explains that for “high-empathy tasks” like creative storytelling, they “augment humans… with AI-enabled interfaces, both improving and speeding up creative generation”​. A recent Coca-Cola ad called “Masterpiece” illustrates this synergy: it brings famous artworks to life through a “collaborative ‘magic’ of AI and human creativity”​ – AI handled complex image generation, while human artists and directors ensured the result was emotionally engaging and on-brand.

Other consumer brands echo this approach. Nike has used AI to push creative boundaries in storytelling – for its 50th anniversary, Nike’s “Never Done Evolving” campaign even simulated a virtual tennis match between two versions of Serena Williams decades apart, using AI to generate a once-impossible sports moment​. In essence, AI is becoming a partner in creativity, enabling hyper-relevant messages, products, and experiences, in real-time. The takeaway is clear – leading brands treat AI as a partner to human creativity, using it to spark ideas, generate content variations, and personalize at scale, all under human guidance.

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Greg Kihlstrom

Greg Kihlstrom

Digital Experience Strategist

Greg is a best-selling author, speaker, and entrepreneur specializing in marketing technology, operations, and digital transformation. He has worked with global brands like Adidas, Coca-Cola, FedEx, and Toyota, advising on innovative marketing solutions. A multiple-time founder and leader, Greg has built and successfully exited digital experience and SaaS startups, including leading a marketing technology company to acquisition. He currently advises and serves on the board of a marketing tech startup. Greg is a contributing writer for MarTech, CMSWire, and CustomerThink, with insights featured in Forbes, Business Insider, and The Washington Post. Named the #1 Global Marketing Thought Leader by Thinkers 360 and a top CX expert by ICMI, he frequently speaks at industry events and guest lectures at leading universities.

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